Frequently Asked Questions

We aim high at being focused on building relationships with our clients and community.

Customer service is our highest priority! We know how important it is for a potential investor to find answers to their questions. Making decisions is not just about having a good feeling, but also about understanding the business concept in detail. Therefore, you can always contact us via live chat or at [email protected]

The production of  Bitcoin & Ethereum is generated daily.

The specific duration of an open contract is variable and is determined by three factors: the mining difficulty, the Ethereum vs USD exchange rate and the maintenance fee (this includes all electricity, cooling, development and maintenance costs). We can not control the first two factors that are unpredictable, but we always implement the latest mining technology and do our best to keep it at your best.
If a contract becomes unprofitable (ie. the payment can not cover the maintenance fee), the resulting daily payment will be zero.
In this case, we will use leased mining power to monetize the most profitable currency for your contract.
You will be notified if your contract is affected.

When you buy an Ether extraction contract, you buy part of a GPU for Ethereum mines. The „Hashing" algorithm used to mine Ethereum is called Ethash .
Ethash requires the so-called DAG file to perform the calculations. This file increases over time, meaning that multiple operations need to be performed for each hash operation. This means that the effective archive drops slightly each time the DAG file increases.
This must be taken into account when comparing the theoretical results of the hashpower. Online calculators do not take this into account.

It’s quick and easy! As soon as we receive your payment, the contract will be added to your profile and you can immediately start the Bitcoin & Ethereum exploitation process.
The first payment arrives in our clients’ wallets after 24 hours and then a daily payment follows.
Note: Each operating day will be processed and paid within the next 12 hours of the operating day.

For security reasons, we do not disclose the exact location of our mining farms. The protection and security of our customers is a priority for us.

Starting January 2018, we operate several mining farms located in Lithuania, Serbia, Romania, Bulgaria, Russia.

The mining of Ethereum and Bitcoin depends greatly on market prices and mining difficulties that can not be predicted. We can not provide accurate data on the profitability of mining contracts, so we recommend all our customers to do their own research and make their own profitability calculations.
You can find more information regarding your return calculation at www.cryptocompare.com.
Please note that some of our products have a daily maintenance fee that must be deducted from your daily earnings.
The www.cryptocompare.com site is an independent reference source and is not related in any way to the Hashix.io

At first glance, it may be thought that the purchase of the X miner is a bit cheaper than the hosted mining. However, there are a number of „hidden" costs related to the purchase and maintenance of a miner that significantly changes economies:
Transport costs: Few merchants will cover this, but in most cases they will charge you additional charges.
Customs duties / VAT: if it is an international delivery, you will probably have to pay customs and VAT; Generally, this has a tremendous impact on the total cost of your equipment.
Delivery time: You must wait until the miner is packaged and shipped. If kept in customs, this can take weeks. With HASHIX you pay and get hashpower (mining power) immediately online. No delays!
Costs for additional equipment: When buying miners from merchants, you need to buy extra equipment, control units and shelves to store them efficiently. This adds significantly to the global price of mine power (hashpower).
System setup: When the device finally arrives, you need to assemble it and configure it. Beginners often underestimate the amount of work and technical knowledge needed to optimize the device and its settings.
Electricity: Domestic mining units not only bring heat and noise, but also an increase in the electricity bill.

The maintenance fee covers all costs related to mining, including, among others:
The cost of electricity
The cost of ventilation and cooling
Maintenance work
Hosting services
This fee applies to the contracts and is found in the current details of the maintenance fee in the contract.

A mining day usually starts at 00:00 EET and ends at 23:59:59 EET. If you just bought a contract, start time could be different and you will only be part of a fraction of that day.
At the end of the 24 hours we will do some additional calculations and double checks to make sure everything is right. In maximum 24 hours you will receive the payment for the currency you mined. Make sure you provide a payment address appropriate to the currency you are handling, otherwise we can’t make the payment!
It may take up to 48 hours to receive the first payment once you have purchased a contract. If you have not received any payment within 48 hours, contact our support team at [email protected]